Silega Process Compass – Process Management Business Simulation
Gain a competitive advantage through better business processes
Motivation:
Processes are key assets for your company. Your customers communicate and exchange goods with your company through business processes. And those customers are becoming increasingly demanding and impatient.
Key objectives:
- Improve productivity
- Save costs and reduce waste
- Improve customer satisfaction
- Improve existing products or services
- Eliminate silo thinking
- Align operations with the strategy
- Maintain consistency and improve control in processes
- Improve communication
The experience:
Participants take part in a dynamic business process. They represent competing retail companies during a period of 3 months. Each participant takes part in a process – service, operations, sales, finance or logistics.
During the activity they have to deal with uncertainty in customer demand, lack of trust and alignment between operations and the strategy, bottlenecks, increased costs and waste.
As simulation advances, the impact of that problem become more visible and they have to take corrective action and redesign the process.
| Format: | Business Simulation |
| Number of participants: | 5 to 200+ |
| Participant: | All people within an organization that take an active part of a business process. Business process redesign team. Business students. |
| Duration: | 5 to 8 hours |
| Competencies: | Business acumen, customer focus, timely decision making, decision quality, managing and measuring work, organizational agility, planning, process management, managing through systems |
Typical applications:
- Leadership training
- Corporate Universities
- MBA programs
Key lessons:
- Understand better process flows
- Understand the link between people, technology and processes
- Increase responsibility towards processes
- Learn the role that shared information has in process improvement
- Compare the impact of behavior and skills of people in process performance
- Monitor and manage the process
- Define targets for optimization
- How to reduce cost by reducing waste
- Understand how to identify and eliminate bottlenecks
- Read process metrics
- Distinguish between people issue or and process problem
Typical applications:
- Leadership training
- Corporate Universities
- MBA programs
Key lessons:
- Understand better process flows
- Understand the link between people, technology and processes
- Increase responsibility towards processes
- Learn the role that shared information has in process improvement
- Compare the impact of behavior and skills of people in process performance
- Monitor and manage the process
- Define targets for optimization
- How to reduce cost by reducing waste
- Understand how to identify and eliminate bottlenecks
- Read process metrics
- Distinguish between people issue or and process problem